Terms of sale
- Seller Information
This website is operated by Nite Fury. You can reach us at:
Registered office: 34 Westcroft Square, London W6 0TB, United Kingdom
Email: support@nitefury.com
Phone number: +44 7458 114235
Our customer support team is available by email, Monday to Friday, 9:00 am to 5:00 pm (GMT). We aim to respond within 48 business hours.
- Scope
All purchases made through our website are governed by these Terms and Conditions of Sale, which apply solely to customers located in the United Kingdom.
- Orders
By submitting an order on our website, you agree to be bound by these Terms and Conditions.
We reserve the right to decline, suspend, or cancel any order in cases of suspected fraud, payment failure, pricing errors, or shipping irregularities.
- Product Information
We take care to present our products accurately through descriptions and imagery.
Slight variations in colour, texture, or finish may occur due to screen calibration, photographic lighting, or manufacturing tolerances. Such differences are not considered defects and do not automatically entitle you to a return.
- Prices
All prices are displayed in British Pounds (GBP) and include applicable taxes.
We reserve the right to adjust prices at any time without prior notice. The price applicable to your order is the one confirmed at checkout.
- Payment
We accept the payment methods available at checkout.
Your order is confirmed once payment has been successfully processed and authorised.
- Delivery
We deliver exclusively to United Kingdom addresses, free of charge and with no minimum order requirement.
Estimated delivery times are indicated on each product page. As a general guide: please allow 2 to 3 business days for processing and 5 to 8 business days for shipping — approximately 7 to 11 business days in total from the order date.
Orders may be shipped in separate parcels depending on stock availability.
- Parcel Marked as Delivered
If your tracking shows a delivered status but you have not received your parcel, please check with neighbours, building staff, or any designated safe locations, and contact the carrier directly using your tracking reference.
Should the carrier confirm the parcel is lost and your address was correct, we will arrange a replacement or issue a refund according to your preference.
No remedy will be provided where delivery failed due to an incorrect or incomplete address entered at checkout.
Non-delivery must be reported within 45 days of the order date; beyond this deadline, the delivery is deemed complete.
- Withdrawal, Returns, and Refused Deliveries
Under UK consumer law, you have 30 days from the date of receipt to return your order.
Items returned must be unused, undamaged, and in their original packaging.
Unless the return is due to an error on our part, return shipping costs remain the responsibility of the customer.
Refused or unclaimed orders may be subject to a deduction of up to 25% of the order value to cover handling fees.
Refunds are issued within 10 days of receiving and inspecting the returned item, to the original payment method.
- Damaged or Faulty Products
If your order arrives damaged or defective, please contact us promptly with photographic or video evidence.
Following assessment, we will offer a repair, replacement, or refund where the other options are not applicable.
Damage resulting from misuse, improper handling, accidental impact, unauthorised modifications, or normal wear and tear is not covered.
- Statutory Guarantees
All products sold on our website benefit from applicable UK consumer law protections.
Where a product does not meet expected standards, we will prioritise repair or replacement. A refund will be offered where neither option is feasible.
- Liability
Nite Fury's liability is limited to direct damages arising from the purchase. We are not liable for indirect or consequential losses, misuse of products, or temporary unavailability of the site.
- Personal Data
Information collected via our website is used solely for order processing, shipping, billing, and customer support purposes.
In accordance with UK GDPR, you may exercise your rights of access, rectification, deletion, or portability by contacting us at support@nitefury.com.
- Dispute Resolution
We encourage you to reach out to us directly so we can resolve any issue promptly and fairly.
Alternative dispute resolution services or online platforms remain available if required.
- Governing Law and Jurisdiction
These Terms and Conditions are governed by English law. Any disputes fall under the jurisdiction of the courts of England and Wales, without prejudice to mandatory consumer protections under UK law.
- Changes to These Terms
We may update these Terms and Conditions at any time. The version in force at the time of your purchase applies to your order.
- Contact
For any questions regarding these Terms and Conditions, please contact us at support@nitefury.com.